Comments:
"WOW" I don't know where to begin. Walked in for the first time and the waves
are greeeat! It doesn't stink, LOVE independent filtration, LOVE the quarantine
room, LOVE the filtration systems you've designed fabulous, and especially
LOOOVE the baby pools full of healthy corals. LOOOVE the new location. GREAT
ideas. By talking with you we could tell the love for the creatures, and the
passion behind it all. Can't believe you guys have been here all this time.
Prices go up and down according to what they buy it for. WE JUST FOUND A NEW
STORE. KEEP UP THE GREAT WORK.
Date of visit:
August 5, 2008
Your rating:
Excellent
********************
New location is GREEEEEEEAT! SALTWATER ONLY
Date of visit:
07/31/2008
Your rating:
Excellent
********************
Salt water only. I found this store on the Internet and called the week of
10/19/2007 to see if they had any True Percula clowns in stock. The guy on
the phone was very excited and said yes he was getting ready to pick them
up from the airport and I could come in around 3pm. I gave him my name and
number and asked him to hold them.
I called back before leaving to make sure they were in and John answered.
He stated that he had canceled the order and that I should try back next
week.
The following week I called again and John said he had 6 wild caught
True Percula clowns (3 pair)coming in. So again I asked if he could hold
a pair for me. On Friday I called and asked if the fish were in he
said yes and that they were $30.
I took the one hour drive to Sea Save and met John and his store. I
chose a pair of clowns and got to the register when.... He said they were
$50.00 plus tax. I was quite disturbed but since I drove an hour and
waited a week I said what the heck and spent the extra $20. I took the
fish out to my car and I was very excited to get a better look at them.
Now in my car fish in bag I looked closely at them and they didn't seem right.
The black banding was very thin and the orange dull. One of the fish had
a deformed fin on its underside.
I took the fish back in and asked John about the coloration and the fin.
He said it was the fishes lucky fin and that the coloration would get better
with maturity. I told him that I thought True Percula clown had darker and
thick black banding. He looked at me and said these are tank raised. I said
What? John had told me they were wild caught from Sumatra. I asked again
about the coloration and he just repeated himself, I said are you sure these
are True Perculas? He said they were Ocellaris. Now I was VERY frustrated
and asked if he could refund my money and get me a pair of True Percula
Clowns wild caught for the price he told me of $30. He snatched the fish
out of my hand and said these were more because they are tank raised. He
then slung (not gentle at all) the fish back into the kiddie pool they came
from. He said Ill order them and call you next week. I said "So I guess
your not going to refund my money?". He said I cant do credit card returns
I don't know how. I said I paid cash. He then went to the register and grabbed
the money and threw it on the counter. He walked away from me to his side
door and call me an asshole and left the room. I then left and threw the
business cards he gave me on the floor.
Finally being the nice person I am I gave him another chance. I called
this week and asked again for the fish he said he would have them on Wednesday
10/31/07. He told me they would now be $75.00. I said why are they so much
he said because they are from the wild and a pair. I called on Wednesday
to see if the fish were there. He told me they didn't come in.
Game over I quit. This place has horrible customer service. The owner
John has serious anger management issues and while yes they have nice
live rock their store could be duplicated in my basement this weekend.
Date of visit:
10/26/2007
Your rating:
Poor
********************
This store only deals with Saltwater Fish and they quarantine every fish for
3 weeks before they sale. They have everything you need for your Saltwater
needs they will build custom stand setup and deliver. They have custom Quarantine
Tanks and Filtration setups.
Date of visit:
Sep 1 2006
Your rating:
Excellent
********************
Saltwater fish and corals only...This is one unbelievable place for all your
saltwater needs..Fish are as healthy as they can get-corals are bright-live
rock is full of life-sell saltwater premix $1.gallon-staff is really friendly
and helpful..I was told that they are only opening on Saturdays for now because
they don't have the staff to pay attention to keeping tanks running and customers..they
really give you great advice and great prices..a must for all Maryland Saltwater
Keepers.
Date of visit:1/6/2007
Your rating: Excellent